Terms & Conditions
1. Information About Us
1.1 WEBSITE_URL is a site operated by SOUTHERN GRACE PTE LTD. We are registered in Singapore under the Business Registration Number 198502722W and with our registered office at 51 Keat Keat Road #04-01 Mun Hean Industrial Building Singapore 328821. Our GST Registration Number is COMPANY_GST.
2. Service Availability
2.1 Our site is only intended for use by people residing, businesses, and companies in Singapore ("the Serviced Country"). We do not accept orders from individuals outside of the Serviced Country.
3. Your Status
3.1 By placing an order through our site or on the telephone, you warrant that:
3.1.1 You are legally capable of entering into binding contracts;
3.1.2 You are resident in the Serviced Country.
4. How the Contract is formed between You and Us
4.1 Any order placed through our site shows that you had accepted this User agreement, you agree that this agreement applies when using our website and services available.
4.2 User (s) can become a Registered User(s) by filling an on-line registration form on the website by giving desired information (name, contact information, details of its business etc). An account (“Account”) will be created for the user(s) upon registration and assign a user alias (“User ID”) and password (“Password”) for log-in access to your Account. As a Registered User, you are responsible for maintaining the confidentiality of your User ID and Password. You are responsible for maintaining the confidentiality of your personal and non-personal information and for restricting access to your computer, computer system and computer network, and you are responsible for all activities that occur under your User ID and Password, email ID and cell number as the case may be.
4.3 If you register on behalf of a business entity, you represent that business entity and (a) you have the authority to bind the entity to the terms and conditions of use and/or this Agreement; (b) the address you use when registering is the principal place of business of such business entity; and (c) all other information submitted to Southern Grace during the registration process is true, accurate, current and complete. By becoming a Registered User, you consent to the inclusion of your personal and non-personal data in our on-line database and authorize Southern Grace to share such information with other user(s).
Southern Grace may refuse registration and deny the membership and associated User ID and Password to any user for whatever reason. Website may suspend or terminate a registered membership at any time without any prior notification in interest of Southern Grace general interest of its visitors/other members without giving any reason thereof.
4.5 After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All telephone and on-line orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or email. The contract between us (“the Contract”) will only be formed when we deliver the items to you.
4.6 Subjected to actual stock availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded of the amount paid.
4.7 All orders placed online will be fulfilled within NUMBER_OF_DAYS business days unless otherwise advised. Business days exclude Saturday, Sunday and Public Holidays.
4.8 You are obliged to make payment in FULL by the payment option you select when you check out your orders.
4.9 Each batch of goods may differ due to manufacturing constraints. In the event, if you are not satisfied with any products, you may return to us within NUMBER_OF_DAYS days after delivery. The Product must be unused in the original condition and it must not be pre-order product. Please refer to our refund policy stated under "Our Refunds Policy".
5. Our Status
5.1 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of satisfactory quality. We do not represent or endorse the accuracy or reliability of any information as we have no control over the third-party user-generated content.
5.2 We respect the intellectual property rights of others and we expect our suppliers and user(s) to do the same. We believe that the User(s) agree that they will not copy, download & reproduce any information, text, images, video clips, directories, files, databases or listings available on or through the website (“Southern Grace content”) for the purpose of reselling or redistributing, mass mailing (via email, wireless text messages, physical mail or otherwise), operating a business competing with Southern Grace, or otherwise commercially exploiting the Southern Grace content. Systematic retrieval of Southern Grace content to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Southern Grace is prohibited.
Southern Grace reserves the right to terminate the account of a user(s) upon any infringement of the rights of others in conjunction with the use of the Southern Grace service, or if Southern Grace believes that user(s) conduct is harmful to the interests of Southern Grace, its affiliates or other users, or for any other reason in Southern Grace’s sole discretion, with or without cause.
6. Price and Payment
6.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
6.2 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
6.3 We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation.
7. Our Refunds Policy
7.1 When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us that you do not agree to any change in these Terms and Conditions or in any of our Policies, or because you claim that the Product is defective, or you are not satisfied with the Product), we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned owing to a defect) or provide you with a refund. If you have requested a refund we will usually refund any money received from you using the same method originally used to pay. We will process the refund as soon as possible. Any transactional cost incurred through refunds processed online will be borne by the buyer unless otherwise is due to product defect and this will be informed to the buyer before we process the refund.
7.2 Products returned by you because of a defect or within the seven-day cooling-off period will be refunded in full after delivery costs have been deducted.
7.3 A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.
7.4 The cost of return transportation is at your expense.
7.5 No goods may be returned without prior authorization from the company.
8. Our Liability
8.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.
8.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.
8.3 Unless otherwise stated, all product warranty will be covered by the respective brand owner.
9.1 All notices given by you to us must be given to COMPANY_NAME at COMPANY_ADD. We may give notice to you either via an e-mail or postal address that you provided to us when placing an order.
10. Events Outside our Control
10.1 We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
10.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
10.2.1 strikes, lock-outs or other industrial action;
10.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
10.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters;
10.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
10.2.5 impossibility of the use of public or private telecommunications networks; or
10.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
10.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
11.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
11.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
11.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
12.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
13. Entire Agreement
13.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
13.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.
13.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.
13.4 You will indemnify and hold us ( and our officers, directors, agents, subsidiaries, Joint ventures and employees), harmless from any claim or demand, including reasonable attorneys’ fees, made by third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.
14. Our Right to Vary these Terms and Conditions
14.1 We have the right to revise and amend these Terms and Conditions from time to time. Southern Grace reserves the right to change, modify, amend, or updates the agreement from time to time without any prior notification to user(s). Any amendments made shall be effective immediately on posting. Users are advised to regularly check for any amendments or updates to the terms and conditions contained in this User Agreement. If you do not adhere to the changes, you must stop using the service. For any continuous use of the services will be deemed as you accepted any amendment terms.
14.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
15. Law and Jurisdiction
15.1 Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.